IN THIS SECTION, TOMPOMA EXPLAINS HOW TO PAY IN THE ONLINE STORE AND THE SHIPPING POLICY FOR YOUR PURCHASES.
Pay safely with your credit card or prepaid card. TOMPOMA security system is guaranteed by security protocols and certificates.
Pay safely with your PayPal account, credit card or Postepay. PayPal ensures your purchases with the safest payment system on the internet.
Tompoma also accepts payment by bank transfer. It is essential to enter the correct name and surname in the payment reason and the order number. The payment will be registered only by crediting the current account. It is not necessary to send the receipt, as it does not entitle you to the shipment.
Account holder: Tompoma SRL
IBAN Code: IT05J0100510100000000004584
SHIPPING AND RETURNS
It is essential to provide a delivery address where someone is always available and a reachable telephone number for efficient service.
Tompoma delivers across Italy on average in 3/4 days from the day after receipt of payment. As Tompoma products are semi-handcrafted, it could take more days to prepare and deliver the order. In this case, you will be informed and Tompoma guarantees a waiting time of no more than 30 days. Otherwise, you have the right to cancel the order and get a refund.
Shipping in Italy € 10,00 (free for orders over € 60,00)
Shipping in the rest of Europe € 15,00 (free for orders over € 60,00)
Not satisfied with your order? You have 14 days to activate the return procedure.
Once TOMPOMA has accepted your request, you will have to ship your order, at your expense, to Tompoma head office: Tompoma SRL, Via Cantova 30, 28921 Verbania (VB).
Tompoma will refund you by bank transfer or via Paypal (if you used that as a payment method).
To proceed with the return, write an email to firstname.lastname@example.org specifying your name, surname and order number.